Customer Communication

Reduce cycle time for all customer correspondences and increase your company's customer satisfaction

Overview

The Customer Communication module offered by Trackmedium QMS, allows you to effectively track and manage correspondence with customers including customer complaints, inquiries, surveys, and all resulting follow-up actions including CAPAs and Material Returns.

The module helps you improve regulatory compliance and customer retention while allowing you to track and investigate complaints across processes, departments, and geographical locations.

Highlights

  • Handle all Types of Complaints

    Record complaint type, complaint severity and all other necessary information to handle the investigation and the resolution of complaints.

  • Correspondence with Customer

    Email customers regarding issues, comments, or concerns directly from the module.

  • Handle Complaints Quickly & Efficiently

    Launch investigation assignments right from complaints and track the progress of completion for these assignments.

  • Centralize Customer Communication Data

    Store all your company's Customer Communication records in one secure and centralized system.

  • Ability to Customize

    Customize the built-in Customer Communication form and workflow based on your specific company needs using our intuitive drag-and-drop designers.

  • Mobile and Tablet Friendly

    Access and launch Customer Communication Records from any location via your tablet or smart phone.

Connected Platform

Customer Communication module is part of Trackmedium QMS compliance platform allowing connectivity with other Trackmedium QMS modules (that control other quality processes) resulting in seamless quality management:

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Pricing

Trackmedium QMS is a cloud-based software with a subscription-based service that is available under the following plan:

Pricing Plans Starting from
$???/Month
Paid yearly
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  • All prices in USD.
  • Check out our FAQ for frequently asked questions.
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  • For more information about pricing and included features see the pricing page.
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Trackmedium QMS: Smart, Scalable, and Easy-to-Use Software Modules

  • Automate quality processes
  • Enhance product safety
  • Improve efficiency
  • Ensure compliance with global standards - while seamlessly extending to external partners.
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Jane W.
QHSE Coordinator
Very helpful, very friendly, very responsive, fairly priced for what is provided
Trackmedium QMS Review Score November 27, 2024
"Finally I have found a system that is both highly functional, fully linked between modules and flexible. I have tried many systems over very many years, but never found one that actually meets all my requirements - until Trackmedium. I thoroughly enjoy using this system."
Read the full Trackmedium QMS review
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Thomas R.
Quality Systems Manager
Overall experience is great. I would recommend this software to any quality professional.
Trackmedium QMS Review Score December 12, 2024
"It is customizable and easy to learn. The customer service is very responsive and helpful."
Read the full Trackmedium QMS review
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