Privacy Policy
Last updated: April 14, 2025.
Introduction
Trackmedium, LLC ("Trackmedium," "we," "our," or "us") is committed to protecting your privacy and handling your personal information with transparency and integrity. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
If you have any questions or concerns about this policy or our data practices, please contact us at info@trackmedium.com.
1. Information We Collect
We may collect the following types of personal information:
- Identifiers: Name, email address, mailing address, phone number, IP address.
- Account & Transactional Information: Login credentials, subscription details, and payment history.
- Payment Data: Handled directly by third-party processors (e.g., credit card number, expiration date).
- Usage Data: Pages visited, time spent on the site, referring URLs, browser and device type.
- Correspondence & Feedback: Emails or communications you send us, support tickets, surveys.
We do not intentionally collect sensitive personal data unless explicitly required for a specific feature and with your consent.
2. How We Collect Information
We collect your information when you:
- Register or subscribe on our website
- Request a demo or submit a form
- Make a purchase or interact with billing
- Participate in promotions or surveys
- Contact customer support
- Browse our website (via cookies and analytics tools)
3. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our services
- To personalize your user experience
- To respond to your inquiries and support requests
- To process payments and fulfill transactions
- To send you service updates, offers, and marketing communications (with your consent)
- To comply with legal obligations or enforce our terms
- To detect and prevent fraud, abuse, and security risks
4. Legal Bases for Processing (GDPR)
If you are in the EEA, we rely on the following legal bases:
- Contractual necessity: To perform our contract with you
- Consent: For marketing and cookies (where required)
- Legitimate interest: For analytics, business improvement, and fraud prevention
- Legal obligation: To comply with applicable laws
5. Sharing and Disclosure of Information
We do not sell your personal information.
We may share your data with:
- Service providers (e.g., hosting, CRM, email marketing) under confidentiality agreements.
- Legal or regulatory authorities when required.
- Third parties in case of a merger, acquisition, or asset sale, with notice provided to you.
6. International Data Transfers
Your data may be transferred and processed outside of your country of residence, including to countries with different data protection standards.
We ensure adequate protection via mechanisms such as:
- Standard Contractual Clauses (SCCs)
- Data Protection Agreements (DPAs)
- Certification under relevant data privacy frameworks
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Request data portability
- Withdraw consent
To exercise your rights, contact us at info@trackmedium.com.
8. Cookies and Tracking
We use cookies for analytics, user session tracking, and personalization.
For more, see our separate Cookie Policy.
9. Data Retention
We retain data only as long as necessary for business or legal purposes. This is governed by our internal retention schedules and compliance requirements.
10. Children's Privacy
Trackmedium does not knowingly collect or solicit data from children under 13 (or 16 in the EEA). If we become aware of such data, we will delete it.
11. California Privacy Rights (CCPA/CPRA)
California residents may request:
- Access to collected personal data
- Deletion of their data
- Information on data sharing
We do not sell personal data. Submit requests via info@trackmedium.com.
12. Third-party Services
Our site may link to external websites. Their data handling is governed by their own policies. We recommend reviewing them independently.
13. Security
We use security best practices, including:
- SSL encryption
- Role-based access control
- Regular scanning for vulnerabilities
While we strive to protect your data, no system is completely secure.
14. Changes to This Policy
We may update this policy as legal requirements evolve. Changes will be posted on our website and, when necessary, communicated directly via email.
15. Contact Us
Email: info@trackmedium.com
Mailing Address: Trackmedium, LLC, 4193 Flat Rock Drive, Suite 251, Riverside CA 92505